Transforming customer relations with generative AI

In this episode, I welcome Adrien Sasportes, co-founder and CTO ofAlloBrain, a startup that is rethinking customer relations thanks to AI.
Use cases :

• Understand customer expectations through analysis of millions of voice and written conversations
• Automate interactions via callbots and chatbots, and support operators in real time for complex exchanges.
• Automatically assess the quality of exchanges to improve team performance.
• Transform voice advice into actionable recommendations for the business.

Impact:

• 🎯 Continuous improvement: Identify and correct irritants in the customer experience.
• 💬 Increased responsiveness: respond faster and more accurately.
• 🚀 Operational efficiency: delegate repetitive tasks to AI to focus on the essentials.

Strategies and technologies covered :

• 🤔 Make or Buy? Which criteria to choose?
• 🔍 Open vs proprietary LLMs: Which model for which need?
• 📊 RAGs and long-window models: Why RAGs remain essential.

Many thanks to Adrien for this great exchange!